Tag Archives: bondi new york

Bondi New York – Botanical Beauty, Fuschia-istic & My Horny Mistress

Hi ladies!

Sorry for the lack of post last night; we changed our internet provider since the connection was awful with the last one. Now the router that the new one has provided is really bad quality. It cuts out all the time! Bad times 😩

I’m battling to get you this post tonight, I also owe a couple of posts to another blog, but they’ll have to wait…

So, I guess you have other things to worry about in your lives than my issues with Bondi New York? Well, as a quick recap, they cancelled the subscription box deal, and I had 3 boxes outstanding with them. Two were automatically refunded, but I didn’t know what was going on with the third. Well, after a bit of back and forth (not helped by me not giving the right order number), they finally worked out that the non-refunded box was paid by PayPal. Since 2 of the 3 polishes were from the Spring collection, they offered for me to replace the third with another from that collection, and said they would send out the box. Since this was a lot less hassle than getting a refund (the 45 day window with PayPal was closed, and I’m in France, so converting the dollars would leave me out of pocket), I picked that option!

First up then, tonight, is Botanical Beauty. This is a colour I picked back in August, remember, so it would have been much better on my skin tone back then 😉

Bondi New York - Botanical Beauty-001 Continue reading

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About Bondi New York…

Hey ladies, so this blog is my happy place. Like, a couple of companies have pissed me off in the past, but I would rather not rant or have a go when they might be genuine mistakes. I try to be kind and patient – though I admit it’s not always easy 😉

But I do need to tell you about Bondi New York. I subscribed to the box back in August and told you all how great it was. Well, if any of you bought from this company based on my review, please accept my heartfelt apologies. I could not have known it would go sour, and it really does sadden me.

There are a lot of rumours about Bondi and about Richard Annington, the founder. I do not know if any of that is true, exaggerated or completely made up. I wasn’t there, and it’s quite easy to fake digital information. Please know that I have no intention to add to them, I just feel that you gorgeous girls, who are kind enough to read my box regularly, should know what my experience has been.

The August box (which was the first) was great. The polish was a surprise selection, and I really enjoyed it, it was great quality at a good price and available internationally.

The September box had a big change – we were invited to choose our polish at the end of August from the new Fall collection. As with August, once you subscribed to the box for $20, you were also offered a second at $16. I chose this promotion. At the end of September, we learned that these boxes would be shipped very late (mid October with the October boxes, to be precise) since the polish that the manufacturer had sent was not up to standard. We were invited to request a refund if we weren’t willing to wait, and offered a Beauty Gift to compensate us for our trouble.

This means that, as of mid-October, I was expecting the following to ship :

  • Beauty Gift (though I admit I don’t mind not getting this, all I want is the polish I ordered)
  • September Box #1
  • September Box #2
  • October Box

And the last information that I had from Bondi is to expect all this to ship in the second week of October.

Yes, I was disappointed to wait so long (I mean, the polish I picked in August might not be what I want to wear in October), but okay, this is a new company, and as I said earlier, I try to be kind and patient.

Well, in the second week of October I hadn’t had any information. I figured that other people might have the same questions as me, so I wrote a post on the Facebook page. They have since disabled comments (possibly due to the other controversies, possibly not), so I can’t pull it up directly, but it was basically asking – politely I think – when these boxes would actually be shipped. I got the following reply (pulled out of my emails, since again, the comments on the page are disabled) :

Hi Brijit, September boxes have been shipping and tracking numbers are going out. Please email us and we’ll be happy to look into this further for you – hello@bondinewyork.com

Great! So I sent an email on Friday with my order numbers to ask if they would confirm what has already shipped, and when the rest would be shipped by.

The reply that I got (by Monday) didn’t really confirm much, but did suggest that the (at least the first) September box had been shipped, and that the others were on their way. What was particularly interesting is that it suggested that the November payments would be debited later, so that we would (at least mostly) have our boxes before paying for the next. So far, so good!

But I was concerned that I didn’t have any specifics on my orders. So I replied, asking again, and to find out on exactly which date the November payments would be processed. You see, if my boxes would still arrive in time, then I would stay on. Silly me!

This is the email I received today. I have removed the images, since I believe that Bondi have already threatened a blogger with legal action for using their images (which is their right as copyright holder). As far as I am aware, I am allowed to quote them – if I am informed that this is not the case, I will happily paraphrase…

A message from the team @ Bondi New York

Dear Brijit Elouise

We regret to inform you that today we have decided to put the subscription service on hold and focus primarily on our core retail business. Today we have refunded all subscriptions and will be refunding any outstanding orders that accompanied your subscription orders tomorrow. Please allow 1-3 business days for the refunds to post.

Why is this? While it was not an easy decision, our September issues and our continued shipping problems have made it increasingly difficult for our small team to focus on our business operations while also providing readily available customer service. We’ve heard your concerns, and this has guided our decision to suspend subscriptions. This will allow the time needed for our team review operations and provide you with the quality products and services we sought to deliver when we we’re established only in March.

â€ȘWhat does this mean? When our polish is recovered and restocked, we will inform you of its availability, accompanied by discount codes and special promotions that will enable you to repurchase the polishes you have been waiting for.

We cannot express enough our appreciation and gratitude for your patience. Having only launched in March we’ve seen a large growth in our dedicated consumer base. We want to personally thank those loyal customers who have contributed to that growth, and who continue to provide support to our team. As more information becomes available, we will be sure to keep you informed.

The Team @ Bondi New York

I do not know which, if any boxes have shipped. I only received a cancellation note for the last (October one). Big bummer, since the others were paid for at the end of August… The time frame is already closed for me to have my card provider/PayPal reimburse me. Bad times!

I realise I contributed to the hype of this brand (and more specifically, the sub box), and I am so sorry ladies if you have lost out due to me. I sincerely hope that all of us get refunded – or receive the polish as promised, and I will be a lot more careful in the future. I genuinely believed this brand to be sincere at the time I made statements about them.

#sadface

———————————————UPDATE 19:00 29 Oct

I just received confirmation that my second September box has been cancelled too. Since I paid for it back at the end of August, I really hope that Bondi are good to their word and refund it. Very disappointed, and wondering if they ever had this polish at all… Otherwise, surely they would honour the orders which had already been paid, and not cancel them?

 

———————————————UPDATE 8:30 30 Oct

Checked my bank account this morning, and the reimbursements for the two cancelled boxes have been processed. So that’s good news!

Now I need to find out about the first September box – I still don’t know if it has been sent or cancelled, as Bondi have not replied to my email from Monday. If it has been cancelled, then I don’t know if I paid via PayPal or card… oh joy!

 

 

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#31DC2013 – Green Nails

Please note that I no longer recommend Bondi New York as a company. For a full explanation, please see this post.

 

I’m back ! We had a great time in Normandy. The weather on Tuesday morning was very very foggy, and pretty cold, but from lunchtime onwards and all day yesterday, it was beautiful! I think I might even have tanned a little 🙂

We stopped off in Honfleur on the way up, and then we stayed in the most gorgeous little hostel overnight, and spent all day at Mont St Michel. It’s still quite busy at this time of year, but wasn’t too bad. Of course, I got some photos to show you, they’ll be up as soon as I’ve caught up on my emails 🙂

I see that I have a few new followers! Hi guys 🙂 Feel free to comment and say hi ! I know I’m not so great at replying to comments at the moment, I do read every single one though! And you can always shoot me an email if you’re worried I’ll miss your comment.

On to the nails ! I decided to keep it simple and non-freaky this time !

31DC2013 - Green Nails Continue reading

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Bondi New York Subscription Boxes *picture heavy*

Please note that I no longer recommend Bondi New York as a company. For a full explanation, please see this post.

Yay, my Bondi New York Subscription boxes were in my letter box when I got in last night !

There were a few hiccups with the delivery – it seems that USPS messed up a bit. Bondi were great about it and the information coming through was very helpful, so I wasn’t especially concerned. That said, the tracking number I had said that the box left the US less than 24 hours before I found it in my post box… so I don’t know what happened there, because I don’t live at the airport, and I know that La Poste is not that efficient!

The deal was 3 nail polishes and an extra surprise for $19.99 – including delivery. Then there was an offer for a second box (for yourself or someone else) for a further $15. An incredibly good deal, considering that usually Bondi polish retails at $12.50! Plus, it’s five-free and not animal tested* So of course I went for that 🙂

The boxes were packaged very carefully, with (I assume) eco-friendly cardboard slices, and a little thank you note (very cute!). The packing material left the bottles a little dusty, but that’s hardly the end of the world!

Bondi Box 1

So in the first box, there was a top/base coat called I’m Vers. I read some other reviews, and other people got hair products. That would have been fine, but a 5-free top/base coat is so much better! So I’m really happy about that 🙂

The colours are (from left to right) Strawberry Fields, Starry Night and The Limelight. I suspect I wasn’t the only one, but I did have a good look at the Bondi New York website, and Strawberry Fields is one of the polishes I was really hoping to try ! (along with Fuschia-istic and Horny Mistress, which I’m sorely tempted to order, actually…).

Bondi Box 2

And in the second box, I got another top/base coat (as I said, not a problem! I get through these so fast, I’m thrilled to have 2!) – and Lady Liberty, Strawberry Fields & City Slicker. So I guess I wished too hard for Strawberry Fields, since I got two. That said, it’s not a big deal, I just need to decide if I’m going to keep it as a back up, use it for my next giveaway or gift it to a sister/friend (I suspect the sister option will be happening, since I’m going home next week…). Continue reading

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Bondi – International Nail Polish Subscription Box

Please note that I no longer recommend this company! For a full explanation, please see this post.

*note – this is not an affliate ad and I receive no compensation for publishing it, it is purely for the information of my nail polish-loving readers*

Just wanted to let you know about a little email I found in my box this morning 🙂 Finally, a company that’s not just focusing on their domestic customers !

Now, I don’t know Bondi New York and I can’t find an outlet in France, and didn’t really want to take the risk, since they are $12 each. But now they do an international subscription box, just $19.99 per monthinternational delivery included ! If you go for a longer subscription, you pay less per month !

Click on the image to go through to the page on their site !

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Not convinced? Well, I ordered one, and will let you know what I think as soon as it arrives (about mid-August)

Here’s all of the info in the mail I got:

Hi Brijit,

My team have been working hard since our last email to create a subscription service which provides awesome customer service and a fantastic quality product.

I’m really pleased to say that we’re now open for business! Below I have provided a few pointers about the service and at the end of this email, there is a link to the Subscription Box page.

  • Each month you will receive three full sized Bondi New York polishes.
  • A deluxe beauty gift.
  • 25% off all additional polish purchases from Bondi New York.
  • Free shipping (even for our international customers!).
  • The ability to skip a month, even if you have a 3, 6 or 12 month pre-paid plan.

For customers who pre-pay for a number of months, here are your benefits:

  • For 3 month plans, you will receive $10 off the subscription rate for your third month.
  • For 6 month plans, we will give you your sixth month free.
  • For 12 month plans, we will give you for eleventh and twelfth month free.

The team will be working hard each month to bring you colors you will love. Be sure to share your feedback on our Facebook fanpage, we really do listen to all suggestions!

To sign up and pick a plan. Click here

From all the team, thank you for your support. We truly appreciate it.

Richard xoxo

*note – this is not an affliate ad and I receive no compensation for publishing it, it is purely for the information of my nail polish-loving readers*

 

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